FAQs

Q1: What are your business hours?

A1: Monday to Friday: 9:00 AM to 5:00 PM

Q2: What are the payment methods?

A2: PayPal

Q3: Is my credit card and personal information safe when using your website?

A3: We take your privacy and personal information seriously and take every precaution necessary to ensure your shopping experience is safe! MiaoCosplay uses the latest Secure Sockets Layer (SSL) encryption to ensure that your private information and credit card information are as safe as possible. Payment processing is done through PayPal Payment Processing, one of the largest and most secure payment gateways on the Internet. From the beginning to the end of the transaction, your credit card account is never stored in our system. For more details on our privacy policy, please visit the “Privacy Policy” link at the bottom of the MiaoCosplay homepage.

Q4: How long does it take to ship?

A4: Your order will be processed within 1-3 days when we receive your payment.

Q5: How can I track my order?

A5: Once we ship, you will receive our shipping confirmation email, which contains a link to retrieve your tracking number. In addition, you can always log in to your MiaoCosplay account, find your order and track it from there. The tracking number will link to the carrier’s website where you can track the shipment. This gives you insight into the status of your shipment and many other options, including controlling when and where your package will be delivered.

Q6: I didn’t receive my emails, what should I do?

A6: They may be in your spam folder. To ensure that you can receive our emails correctly and avoid spam filtering, please add our email address in your address book: [email protected].

Q7: How do I choose the right size for me?

A7: On each of our product pages, there will be a standard size chart. It should be noted that our sizes are designed according to normal standard body shapes. No offense, if you are too fat, please try our tailor-made.

The first thing you need to confirm is your height. Height is your most important parameter. After choosing your height, you can use other measurements (bust, waist, hips) to determine the size you should choose.

Q8: The size of the product I purchased is not suitable for me. Can I exchange it for another size?

A8: For standard size products, we can exchange other sizes within 15 days after receiving the goods, but you need to return the original. If it is our mistake that you receive the wrong size product, we will bear the shipping cost, otherwise you bear the shipping cost.

For custom size products, if you give the wrong size when placing an order, we make the wrong clothes, and you will need to bear the cost of re-customizing the wrong part (for specific circumstances, please check our return and exchange policy).

Q9: Do you offer discounts or coupons?

A9: Of course, you can get coupons through our information page. After liking us, you can contact our customer service staff and we will be happy to provide you with coupons.

Q10: Do you have security?

A10: We guarantee that the buyer’s personnel files will not be leaked to other places. It is safe for you to buy here. We use the best technology, secure socket layer encryption, to ensure the safety of your private information and credit card information as much as possible.